Frequently Asked Questions
VAT law states you must be 'chronically sick or disabled' to qualify. This includes those with long-term physical or mental impairments, chronic conditions treated by doctors (e.g., diabetes), or terminal illnesses. Temporary injuries or general frailty do not qualify.
If you do not qualify for VAT exemption, you will pay the standard VAT rate of 20%. For example, a £10.00 product with VAT exemption costs £12.00 with VAT.
On VAT Exempt products you will be given the choice to declare your VAT Exemption status, allowing you to select VAT Exempt or VAT inclusive prices, if you select VAT Exempt but do not declare your illness or disability a member of our team will be in touch to confirm for legal reasons.
Learn more about VAT exemption eligibility and how it can benefit you by calling us on 0800 652 8444.