Shipping policy

We deliver across the UK with care. Whether you need a small daily aid or large mobility scooter, we'll make sure your order arrives safely and at a time that suits you.

Standard Delivery

7 - 10 Working Days

Available on the majority of our products. We'll keep you updated with tracking information once your order is dispatched.

Free on orders over £75

Express Dispatch

2 - 3 Working Days

In-stock smaller items such as daily living aids, accessories, and spare parts can often be dispatched Next Working Day.

From £4.99

White-glove Service

At a time to suit you

For mobility scooters, powerchairs and stairlifts, our trained team delivers, assembles and demonstrates your product at home.

£95

Delivery Areas

  • England, Scotland & Wales
  • Northern Ireland (surcharge may apply)
  • Remote highlands & islands (contact us)
  • Channel Islands (contact us)

How long will my order take to arrive?

Most items are delivered within 7 to 10 working days. In-stock smaller items can arrive in as little as 2–3 working days. If you need an item urgently, please call us on 01724 700209 and we'll do our best to help.

Can I choose a specific delivery date?

For large equipment deliveries (mobility scooters, stairlifts etc.) our team will contact you to arrange a date that suits you. For smaller courier deliveries, you may receive a delivery window to rearrange via the courier's app or tracking link.

What happens if I'm not home when my delivery arrives?

For courier deliveries, a card will be left with redelivery or collection options. For white-glove large equipment deliveries, our team will call ahead to confirm you are in before arriving. If you need to rearrange, please contact us as soon as possible.

Do you deliver and assemble large items life stairlifts?

Yes. Our trained engineers handle the full installation of stairlifts and will show you how to use your equipment safely before they leave. Mobility scooters and powerchairs are also assembled and demonstrated in your home.

Can I collect my order from a store instead?

Although we don't have a click & collect option, we have 47 stores for you to visit and purchase from directly. Find your nearest store.