UK's Biggest Motability RetailerWe understand that sometimes things don't always go to plan. We want to know about these, help you in putting them right, and to stop them from happening again.
How can I make a complaint to Eden?
To make it easier for you, we have a number of different ways you can raise a complaint.
Email us at customercare@edenmobility
Please include your full name, first line of address, postcode, what the complaint is about and your expected resolution.
Call us on 01724 706 105
Visit a Store - with 51 stores nationwide you're welcome to visit your nearest Eden Mobility location.
Write to us :
If you'd prefer to put pen to paper, please write to us at the following address :
Eden Mobility Limited, 16 - 20 High Street East, Scunthorpe, North Lincolnshire, DN15 6UH
Similar to email, please include your full name, first line of address, postcode, what the complaint is about and your expected resolution.
What happens next?
Once we've received your complaint, we aim to acknowledge your complaint in 1 working day (Monday -Friday) for all complaints other than hand written letters, in which case we aim to acknowledge in 7 days to allow for the post.
We will keep you updated on all actions and progress whilst we investigate your complaint.
We aim to resolve your complaint with you within 28 days of the complaint being received. We will contact you on the conclusion of our complaint, capturing all details, points, and considerations that have brought us to that conclusion.
