Terms & Conditions

General Terms

1. Where you have not been specifically advised in person by a member of Eden Mobility staff, customers should ensure that the goods they are purchasing are suitable for the purpose they are required for.

2. New products are covered by the manufacturer’s own warranty, which is provided directly by the manufacturer and runs on its own separate terms and duration - please refer to the manufacturer’s documentation supplied with your goods. Any additional Warranty given by Eden Mobility (the company), over and above the manufacturer’s warranty, will be at the company’s discretion and only for the period stated in writing on the customer’s receipt.

This Warranty will not cover normal wear and tear or deliberate or accidental damage. Any consumable items such as tyres, batteries, fuses and bulbs are not covered for repair or replacement unless faulty. If you wish to claim under either warranty please contact our Customer Service Team (Helpline: 01724 701 420). For the terms of Approved Used warranty please refer to the details outlined on the original invoice.

3. Any servicing of customers goods by the company or by any agent of the company does not provide or imply any extension or renewal of any existing warranty, but is recommended as part of good maintenance.

4. Part exchanges to be taken at the companies discretion. Any Part exchange item must be supplied alongside it’s original manufacturer’s documentation.

5. The companies’ payment terms are payment on delivery, except for online orders, where payment is required upfront.

6. Bespoke products require customisation and labour. Where an item is made entirely to your specification or personalised for you, no right to cancel applies once production has begun. Where a product is customised by combining stocked components (for example, selecting options from a fixed range), your statutory cancellation right applies, and if you cancel after work has begun we will charge only for the reasonable cost of work or components already used, in proportion to the full contract price.

7. Contracts are only excluded from the cooling-off/cancellation period where you have specifically requested us to attend to carry out urgent repair or maintenance work. This exclusion applies only to that urgent work - any other goods or services provided during the same visit, but not part of your urgent request, keep their normal cancellation rights.

8. Items deemed non-returnable due to health/hygiene reasons will have clear ‘void if removed’ labelling on the packaging. If this packaging has been removed, the goods will be non-returnable.

9. If you wish to cancel your contract under your cancellation rights you must ensure that the goods are returned to our authorised address: Eden Mobility Limited, 16-20 High Street East, Scunthorpe DN15 6UH. If returning in person, we’re open 9am–5pm, Monday to Friday. If you are unable to return the goods yourself, the charges for Eden Mobility to collect the goods for return can be found on the Eden website at www.edenmobility.co.uk/terms.

10. Goods returned under your statutory cancellation rights should be returned with proof of purchase and, where possible, in their original packaging. You may examine the goods as you reasonably would in a shop, to check their nature, characteristics and function - this alone will not affect your refund. Further details can be found at www.edenmobility.co.uk/terms. We reserve the right to deduct a reasonable amount from your refund only where the goods’ value has been diminished by handling beyond what is necessary to check them, as above. Please Note: Your statutory rights are not affected.

Eden Returns Policy (in-store purchases)

We will happily refund or exchange items within 7 days of the purchase date if the following terms are met:

1) The original purchase receipt must be produced.

2) Items must not have been used and still be with its original packaging.

3) Due to health and hygiene reasons, it is not always possible to return or exchange all items, please refer to point 8 for details.

4) Where possible, Eden Mobility will refund customers using the same method as the original payment. If the original payment was made in cash, the refund will be issued via bank transfer instead.

Your statutory cancellation rights (online and home appointment sales)

If you bought online, or your purchase was agreed during a home appointment or other off-premises visit, the following applies instead of the goodwill policy above:

• You have the right to cancel your contract within 14 days, starting the day after the contract is made (for services) or the day after you receive the goods.
• To cancel, tell us clearly - in writing or verbally - within that 14-day period.
• Once you have told us you wish to cancel, you should return the goods to us within a further 14 days.
• We will refund you, including standard delivery costs, within 14 days of receiving the goods back (or evidence you have sent them), using the same payment method you originally used, unless you agree otherwise.
• We may deduct a reasonable amount if the goods’ value has been diminished by handling beyond what is needed to check them, as described above - this will not otherwise affect your right to a refund.

 

Notice of the right to cancel

For any sales conducted online or off company premises the following will apply:

• You have the right to cancel this contract if you wish.
• This right can be exercised by delivering or sending a cancellation notice to Eden Mobility Limited, 16-20 High Street East, Scunthorpe DN15 6UH, or by making a clear statement setting out your decision to cancel within 14 days, starting the day after you receive the goods (or, for services, the day after the contract is made).
• You may use the model cancellation form below, but you do not have to.
• The notice of cancellation is deemed to be served as soon as it is posted or sent to us.

Model cancellation form

(Complete and return this form only if you wish to withdraw from the contract)

To: Eden Mobility Limited, 16-20 High Street East, Scunthorpe DN15 6UH

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

[*] Delete as appropriate.